STEEZY Shades Store Policy
Customer Satisfaction:
Our top priority is ensuring our customers are delighted with their sunglasses. For any questions or concerns, please don't hesitate to reach out to our customer service team at contact@steezyshades.com.
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Sunglasses Information:
We aim to provide accurate and comprehensive information about our sunglasses. If you have queries about a specific product, its features, or details, feel free to contact us for clarification before making a purchase.
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Pricing and Payments:
All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) as required. We accept various secure payment methods to make your shopping experience hassle-free.
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Order Confirmation:
Once you place an order, you will receive an order confirmation email containing all the details of your purchase. Please review this email promptly and contact us if any information requires correction.
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Cancellations:
You can cancel your order within 24 hours of placing it. After this period, cancellations are subject to approval and may incur a restocking fee.
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Privacy and Data Security:
We are committed to safeguarding your privacy. Personal information collected during the ordering process is solely used for order fulfilment and communication. For detailed information, please refer to our Privacy Policy.
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Warranty and Returns:
We regret to inform you that at the present moment, we do not provide a warranty for our sunglasses. While we take great care to ensure the quality of our products, we are unable to offer an extended warranty period. Please be assured that our team is dedicated to providing high-quality sunglasses, and we are available to address any concerns or questions you may have about our products. Refer to our Shipping and Returns Policy for details on the returns process.
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Feedback and Reviews:
Your feedback is invaluable. If you've had a positive experience, consider leaving a review by sharing our socials. If there are areas for improvement, let us know so we can address them promptly.
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Payment Methods:
Credit/Debit Cards, PAYPAL
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Contact Information:
For all inquiries, concerns, or assistance, contact our customer service team at contact@steezyshades.com or utilise our chatbot feature on our home page.