Shipping & Returns
Shipping Policy
Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and public holidays)
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Shipping Methods
We offer standard and express shipping options for all orders within Australia. Standard shipping usually takes 3-5 business days. Express shipping generally delivers within 1-2 business days.
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Shipping Costs
Shipping costs are calculated at checkout based on the delivery location and the chosen shipping method.
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Order Tracking
One your order is dispatched, you will receive a confirmation email with a tracking number to monitor the status of your delivery.
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Return & Exchange Policy
Return Eligibility
We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
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How to Initiate a Return
To initiate a return, please contact our customer service team at contact@steezyshades.com to obtain a Return Authorization (RA) number.
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Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part.
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Refund Process
Once we receive your returned item, it will be inspected, and you will be notified of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment.
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Exchanges
If you need to exchange an item, please contact our customer service team to arrange for a replacement.
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Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately with photos of the product and packaging for further assistance.
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Contact Information:
If you have any questions or concerns regarding our shipping and returns policy, please reach out to our customer service team at contact@steezyshades.com.